Recognizing the crucial role that the African Governments have to play in ensuring social and economic development for their respective countries and the well-being of their citizens through enhanced public service delivery, and being aware of the effectiveness of the sharing of experiences and best practices among developing countries when it comes to finding viable solutions to common problems, the United Nation Department of Economic and Social Affairs (UNDESA) with the United Nations Economic Commissio for Africa (ECA) and the Regional Bureau for Africa of the United Nations

Development Programme (UNDP/RBA) organized in collaboration with the Conference of African Ministers of Public Service (CAMPS) and the Government of Ethiopia, a 3-day Ministerial workshop on Leadership Capacity-Development for Improved Delivery of Public Services in Africa using Information and Communication Technologies. NIA staff took part in this workshop that was hosted by the government of Ethiopia it took place in Addis Ababa from July 23-25, 2012 and brought together over 100 people from the African region, including many Ministers from African countries and UN officials.



Improving the delivery of public services is critical to the achievement of national and international development agenda including Millennium Development Goals and any other post 2015 agenda in Africa, mainly because by most development indicators the African continent is behind all other

regions of the world. African countries, having realized the challenge of strengthening capacities to improve the delivery of services on the continent, through their Ministries Responsible for Public Service and Administration, have designed a long term strategy and, subsequently, adopted an implementation framework that clearly identifies milestones to guide the Member States in their pursuit of this strategy realization.



For the purposes of cross-fertilization between Africa and Asia, UNDESA will bring, through its United Nations Project Office on Governance (UNPOG), e-government experts from Asia in order to share their lessons learnt and successful practices relevant to the thematic areas of the event. UNPOG, which is a facilitator in providing the Asian experience for populating UNPACS, will also disseminate the Korean experience to the African countries in terms of providing successful e-government strategies, policies and delivery of e-services.



The overall objective of the workshop was to contribute to the development of the capacity of African governments to improve effectiveness, transparency, efficiency, openness and accessibility in the delivery of public services using information and communication technologies. In order to achieve

those objectives set forth, the Workshop raised the awareness of participating leaders of the crucial role to be played by modern technologies and facilitate building consensus and action plan to enable the African governments to work together for building capacity, skills and expertise to design, develop and deploy much needed software applications for Public sector Institutions.



On behalf of NIA || chr(39) || || chr(39) || || chr(39) || || chr(39) || s Global IT Division Executive, Dr. Jeongwon Yoon, Senior Manager, Dohyoon Kim took part in the workshop as he presented about Korea || chr(39) || || chr(39) || || chr(39) || || chr(39) || s own success cases and best practices as his session involved lessons learnt from the most recent E-Government Survey/Report that made available to the participants the opportunity to be acquainted with the outcomes of UNDESA E-Government Survey and learn from the success stories of African and international winners.



The workshop aim was to contribute to the improvement and the efficiency of African governments, with a view to accelerating and supporting the continent || chr(39) || || chr(39) || || chr(39) || || chr(39) || s economic and social development. It is also aimed to raise the awareness of African countries of the United Nations Programme on Public Administration resulting in enhanced cooperation between the UNDESA and participating Member States.